FREQUENTLY ASKED QUESTIONS

Last Updated on February 29, 2018

What payment method does Indonesian Herb accept?

As a customer of Indonesian Herb, you have the option to pay with : Bank Wire, Paypal, Western Union / MoneyGram.

Can I pay using my debit or credit card?

Yes, you can pay with a credit or debit card via Paypal

Do you deliver to my country?

Yes, We deliver worldwide.

How long does it take for my order to arrive?

After receiving payment, it will take us 1-2 business days to process your purchase. Once we have shipped it out, we’ll send you an email notification of your order status. Normally, delivery takes between 2-5 working days.

How can i return a product?

Please see visit <a href=”https://www.indonesianherb.com/return-policy/”>https://www.indonesianherb.com/return-policy/</a>

What shipping methods are available?

Parcel is shipped via EMS or DHL. Usually, it takes about 3-7 business days for express mail service for all international order depending on how fast the customs clears the cargo and how fast your local post office delivers the package to you.

Do you provide any warranty?

We’re proud to offer you a 30-day (from shipment date) money-back guarantee on all products sold through indonesianherb.com

Tongkat Ali Frequently Asked Questions

What part of tongkat ali is your product made of?

100% Tongkat Ali root

What is the expiry date of your product?

<ul>
<li>We produce freshly extracted tongkat ali. The expiration date is 1 year.</li>
</ul>

Does your product free of heavy metal?

You can say that our product is free of heavy metal (Our tongkat ali products have the lowest level of heavy metal) which has been tested in our special laboratory. Please see the description above.

<div style=”padding: 50px; border: 1px solid #ececec; text-align: center;”>
<h1>STILL HAVE QUESTIONS? CONTACT US</h1>
<a class=”button” href=”/contact-us/”>CONTACT US</a>

</div>

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