Welcome to indonesianherb.com. This Privacy Policy applies to the information we collect about you when you use our website (indonesianherb.com) or when you otherwise interact with us. If you have any questions about this Privacy Policy, please contact us at https://www.indonesianherb.com/contact-us/

We collect information from you when you place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously
Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We use the information we collect, for the purposes described in this Privacy Policy. First and foremost, we use the information we collect to create, maintain and improve our Site, products, and services. We also use the information we collect to:

  • Customize your experience on the Site
  • Perform data analysis, identify usage trends and improve our products and services, including the Site
  • Provide our products and services, including fulfilling your product orders
  • Respond to your requests or inquiries and provide customer support
  • Contact you about programs, products, or services that we believe may be of interest to you, including new product or service announcements, savings or discount programs, special offers from other companies or other promotional offers
  • Conduct market research, surveys and similar inquiries to help us understand trends and customer needs across product categories or customer groups
  • Alert you about a product safety announcement or recall or correction of an offer, promotion, or advertisement
  • Enhance the security of our Site and services
  • Monitor and prevent fraud, and Enforce our Terms of Use and other policies
    Administer our referral program if you decide to participate in that program, including to make commission payments and communicate with you about the program.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you are a resident of the EEA, you have certain rights and protections under the law regarding our processing of your personal data. Please see the sections below for more details.
Legal Basis for Processing
We will only process personal data about you in the following situations:

  • As necessary to perform our responsibilities under our contract with you. For example, by processing your order and delivering the products you purchase.
  • When we have a legitimate interesting processing your personal data. For example, to communicate with you about changes to our Site or legal documents, to prevent fraud, or to provide, protect and improve our products and services.
  • If we request your consent to a specific processing activity, and you provide your consent in the manner indicated.
  • In some cases, processing will be necessary for compliance with a legal obligation, such as response to legal process requests.

Data Subject Requests
You have the right to access personal data we hold about you and to ask that this data be corrected. In certain cases, you may also have the right to request that we erase data we are processing or to restrict or object to certain of our processing activities. You may also have the right to request that we provide you with the personal data you have provided us in a portable form for transmission to another controller’s service. If you would like to exercise any of these rights, you may contact us as indicated below.
Data Retention
We store the information we collect about you for as long as is necessary for the purpose for which we originally collected it. We may retain certain information for a legitimate business purpose or as required by law.
EU-U.S and Swiss-U.S Privacy Shield Framework
Indofolk Herbal adheres to the EU-U.S. and Swiss-U.S. Privacy Shield Framework Principles issued by the U.S. Department of Commerce (the “Principles”) in connection with its processing of personal data received from the European Economic Area and Switzerland (“Covered Data”). For more information about the Principles and to view our certification, please visit the Department of Commerce’s Privacy Shield Website Here. You may contact us about any question or complaint regarding adherence to the Principles as indicated below. If we do not resolve your complaint, you may submit your complaint free of charge to JAMS at https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim, Indofolk Herbal’s designated Privacy Shield dispute resolution, provider. Under certain conditions specified by the Principles, you may also be able to invoke binding arbitration to resolve your complaint. Indofolk Herbal is subject to the investigatory and enforcement powers of the Federal Trade Commission. If Indofolk Herbal shares Covered Data with a third-party service provider that processes the data solely on Indofolk Herbal’s behalf, then Indofolk Herbal will be liable for that third party’s processing of Covered Data in violation of the Principles, unless Indofolk Herbal can prove that it is not responsible for the event giving rise to the damage.
Questions or Complaints
If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local Data Protection Authority, please see: http://ec.europa.eu/newsroom/article29/news-overview.cfm

The information we collect about you may be transferred to, and accessed from within, the United States and other countries, as permitted by applicable law. These other countries may not offer the same level of data protection as your home jurisdiction. However, we will at all times treat the information we collect about you in accordance with this Privacy Policy. And, we will take steps to maintain an adequate level of protection for this information in the jurisdiction in which we process it.

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